Home Applications How the Citrix End User Activity Report is Used to Audit User Activity

How the Citrix End User Activity Report is Used to Audit User Activity

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How the Citrix End User Activity Report is Used to Audit User Activity
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The Organization: US Government Department

The Organization’s Infrastructure: Citrix XenApp 6.5, Citrix XenDesktop 7.6 & VMware

Their Products: Goliath Performance Monitor and Goliath for NetScaler


The Business Challenge: Measuring Citrix XenApp & XenDesktop Usage for Remote Users  

A major government agency enacted a new policy allowing employees to work from home using Citrix during times of inclement weather. This policy introduced a new visibility challenge for the organization.

When employees worked in the office it was relatively easy for management to measure Citrix usage, but it became much more difficult when they worked from home.In an attempt to resolve this issue, the Citrix support team was tasked with finding a solution for obtaining the Citrix XenApp & XenDesktop end user activity or usage of the application.

The Citrix team knew that simply auditing end user session time was not going to be sufficient.They needed a solution to validate that employees were actually productive during the hours that they were connected to the environment, and active within their sessions.

The Solution: Track User Sessions within Citrix Published Apps, Shared Hosted Desktops, or Virtual Desktop Sessions

The government agency had been utilizing Goliath Performance Monitor (GPM) for monitoring and troubleshooting the Citrix environment for a few years. Knowing that GPM had rich out-of-the-box reporting capabilities, the support team looked to Goliath first for a solution.

Goliath has over 66 out-of-the-box reports pre-configured within the products and the information required for user auditing of Citrix XenApp and XenDesktop was already in place and available in these reports.  The End User Activity Report tracks user sessions within Citrix published applications, shared hosted desktops, or virtual desktop sessions.

In addition, not only does it track the number of user sessions for a particular user, it also tracks if the user is actually active within a session. This unique capability provides data points that reflect when a user is being productive within their active session.

As shown in the report image below, events such as logon, logoff, and session idle time are omitted in the overall end user activity metric ‘active hours.’ Therefore, even though the total session time was 8 hours long, during that session not all time was actively used, and the report was able to accurately reflect that fact.

The Results

This customer now runs the End User Activity Report upon management’s request to gain insight into the user session activity. As a result, they are able to analyze Citrix usage and use the information to truly understand how productive their remote workforce truly is.

The End User Activity Report can be scheduled to run on an hourly/weekly/monthly basis, or on-demand. The End User Activity Report is exportable to many formats including PDF, CSV, and other integrated data analysis tools which allows for easy access by management.

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Read the entire article here, How the Citrix End User Activity Report is Used to Audit User Activity
via the fine folks at Goliath Technologies

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Goliath Technologies Goliath Technologies is the only end to end monitoring, troubleshooting, and remediation solution for Citrix that is truly proactive. There isn’t another product that provides the deep metrics and analysis necessary for organizations to get ahead of issues in the three key areas that most often cause pain for end users: logon initiation, logon duration and session performance. Goliath’s one product combines the ability to simulate logons, drill down into the 33 stages of the logon process, isolate each of the HDX/ICA channels by user, and alert in real time if a performance threshold is breached. This, coupled with historical reports and trending analysis makes the product critical to an IT organization responsible for delivering a seamless end user experience.

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