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How Can I Use Microsoft Data to Optimize My Office 365 Environment?

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For IT administrators, gathering data about user experience and application utilization can be a daunting task. There are many sources of user related data available; however, I will focus down on the data concerning a hypothetical organization’s Office 365 subscription and how SysTrack can help both show and give context to this data. The IT administrator of this organization (let’s call her Samantha) is looking to analyze data concerning the usage of each of the Office 365 products that they have licenses for. In doing some searching online, Sam finds that Microsoft has some data available through their Admin center on the Office 365 portal. This data, however, is limited in scope—it doesn’t tell much about the actual licenses that the organization has, and it doesn’t cover user experience with specific products. She also finds in her search that there are Powershell modules that allow access to organization data, but that would require significant setup and some knowledge on how that scripting works, which would require a significant investment of Samantha’s time in order to get data to a format that would be useful to her.

So, how can SysTrack help Sam with this problem? SysTrack’s normal data collection covers some of the things that Samantha wants, namely the general user experience with specific applications through Health and Black Box data, as well as app focus time. However, to gather the data on specific utilization of the Office 365 products, we need to augment the normal collection with collection from some of Microsoft’s cloud based APIs. This gives us the ability to collect daily activity reports for users of the organization, broken down for each Office 365 product, and from this we can generate data trends over time of how the products are used. For example, with the reports Samantha could monitor how many emails a certain user sends and receives each day. Combining this with the data already available about app focus time for Outlook as well as Health data on latency and network connection, gives a big picture look at how a that user generally uses their email.

Read the entire article here, How Can I Use Microsoft Data to Optimize My Office 365 Environment? | Lakeside Software

via the fine folks at Lakeside Software.

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Lakeside Software Lakeside Software is the leading provider of Big Data for End-User Computing. Lakeside provides organizations with the data-driven knowledge to make better decisions that drive business success. More than 2,000 organizations in over 60 countries use SysTrack to better understand and empower their workforce.

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