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How a Law Firm Uses End User Experience Reports to Resolve Slow Citrix Sessions

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How a Law Firm Uses End User Experience Reports to Resolve Slow Citrix Sessions
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In this post, Heather shares a story about how a law firm with over 5,000 users solves slow Citrix session issues by using the End User Experience and ICA Latency Reports in Goliath Performance Monitor.

Problem: IT Operations lacked visibility into the end user experience of 5,000 people in 30 offices

Last week, I was working with a customer who is using Goliath Performance Monitor to monitor their Citrix XenApp 7.6 environment. This law firm uses our technology to ensure their end users around the world have a great end user experience.

With 30 offices located worldwide, and 30 Citrix XenServer hosts supporting a Citrix environment of over 5,000 users, it was challenging for their IT Operations team to understand how many end users were experiencing poor performance, in what frequency, and most importantly, why.

By configuring our technology, the IT team was able track and report on people who had poor end user experience by using two reports that come out-of-the-box with

Read the entire article here, How a Law Firm Uses End User Experience Reports to Resolve Slow Citrix Sessions
via the fine folks at Goliath Technologies

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Goliath Technologies Goliath Technologies is the only end to end monitoring, troubleshooting, and remediation solution for Citrix that is truly proactive. There isn’t another product that provides the deep metrics and analysis necessary for organizations to get ahead of issues in the three key areas that most often cause pain for end users: logon initiation, logon duration and session performance. Goliath’s one product combines the ability to simulate logons, drill down into the 33 stages of the logon process, isolate each of the HDX/ICA channels by user, and alert in real time if a performance threshold is breached. This, coupled with historical reports and trending analysis makes the product critical to an IT organization responsible for delivering a seamless end user experience.

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