How a Healthcare IT Team Fixed Print Spooler, Print Driver & Print Mapping Issues Using this Report
Recently, I was working with a large healthcare system that has over 15 sites, 5,000 end users, and a Citrix XenApp 6.5 environment on VMware. Their healthcare IT team had a goal to proactively get ahead of end user complaints stemming from printing failures.
The healthcare IT team had three specific printer issues to solve for their end users:
- Printer Spooler Failures
- Printer Driver Corruptions
- Printer Mapping Issues
To help the team achieve their goal, we deployed Goliath Performance Monitor (GPM) and leveraged the Printing Health Report, which is just 1 of 66 IT performance and end user experience reports that come out-of-the-box with GPM.
Challenge – Mega Printing Failure Issues & No Clue as to Root Cause
This healthcare IT teams challenge was to troubleshoot and fix the root cause of a…
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via the fine folks at Goliath Technologies