Hidden Gems of Web Help Desk – Text Formatting with BBCode
Web Help Desk (WHD) is an easy to use, but also flexible tool for your IT team and even-though we are working on many great new features or improving existing like recently added Orion Integration, there are still less-known areas, which I call the hidden gems.
As a technician you want to use formatted text in your tickets, asset notes or emails. Sometimes you might want to highlight certain information in an email, send a clickable link, format a FAQ that it’s easy to follow, or maybe highlight crucial information in an asset note, thus your fellow colleague won’t forget to notify you when updating your machine. Some forms like ticket notes offer formatting options in a little menu on the top, but these may not be available everywhere or you might want to do more than standard options.
Being a web-based tool, HTML could be sometimes tricky to use, so that’s why we have simple formatting which resembles HTML, but uses different syntax. Meet BBCode.
BBCode (Bulletin Board Code)…
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via the fine folks at SolarWinds