Help my devices are un-enrolled after my VMware AirWatch upgrade

October 9, 2017

Sometimes upgrades have a different outcome than expected. Sometimes a system is more important that others and the impact of a negative outcome is more severe. Mobile device management is that kind of system. When a mobile device management system has issues all devices enrolled have issues. Last week I upgraded an on-premises VMware AirWatch environment from 9.0 to 9.2. The upgrade went smoothly but the aftermath was harsh. Several users reported that they lost they applications after the upgrade. This short article is about what went wrong as of course something went wrong and how to fix it.

The symptomsThe symptoms are simple, the applications are lost on the end user device. That’s what the user will report to you. If you look any further you see that the device is effectively un-enrolled. The profile is not installed any more.

The causeBefore you start the upgrade you need to backup the database and disable the services, the AirWatch services and the IIS service. You also need to install .Net 4.6.2 or let the installer handle that. After .Net is installed it requests a reboot and if the IIS service is not disabled at that time it will start again at reboot. When the IIS service on the Device service server starts up with no database connection (AirWatch services are down) it will create a empty page (200).

Read the entire article here, Help my devices are un-enrolled after my AirWatch upgrade –

Via Rob Beekmans.net

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RobBeekmans.NET by Rob Beekmans Rob Beekmans is a 26 year IT vetaran that worked in many fields in IT before he joined PQR 7 year ago. Rob is a senior consultant with a strong focus on Application and desktop delivery, User Environment Management, Mobility and monitoring. Rob is a VMware vExpert and is a member of the VMware EUC-Champions group. Rob shares his vision and insights on his personal blog, on webinars or on stage.

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