Head in the Clouds? DaaS and User Experience with Stratusphere UX
The move to virtual desktops, whether full on-premises VDI or a managed desktop as a service (DaaS) in the cloud, can be wrought with hidden challenges. Some of these challenges are technical, and some political; however, the result is the same: disruption, not meeting user expectations and greater risk to user productivity. These challenges or visibility gaps are amplified in larger environments as there are more fingers in the pie, often combined with distributed technical responsibilities.
Ultimately, the question you should be asking yourself is who owns accountability to the user experience. If delivered properly, the desktop or workspace should appear to be a consistent and familiar experience—regardless of whether it is delivered atop physical PCs, virtualized locally or delivered as a service in the cloud. But who gets the light shined on them when things go astray? Is it the desktop team? Perhaps the infrastructure folks who own the storage, servers and network are to blame? And in the case of DaaS, this demarcation becomes a lot more imprecise.
Avoid the Blame Game
The frustration we hear time and time again is who’s at fault. If VDI or DaaS is the last technology employed, it often gets the blame. And don’t discount people or organizational challenges; whereby user rebellion or office politics can be at play (see “Don’t Let Layer 8 or 9 Issues Stall Your Desktop Transformation Efforts”).
Read the entire article here, Head in the Clouds? DaaS and User Experience with Stratusphere UX | Liquidware Labs Blog –
via the fine folks at Liquidware Labs