Home Data Center Gartner Says Intelligent Automation Will Transform Workplace Outsourcing

Gartner Says Intelligent Automation Will Transform Workplace Outsourcing

0
Gartner Says Intelligent Automation Will Transform Workplace Outsourcing
0

Intelligent automation will transform workplace outsourcing according to Gartner, Inc. Sourcing and vendor management leaders must prepare to restructure these services and renegotiate contracts to leverage intelligent automation.

Gartner defines intelligent automation services as the umbrella term for a variety of strategies, skills, tools and techniques that service providers are using to remove the need for labor, and increase the predictability and reliability of services while reducing the cost of delivery.

“Intelligent automation will alter the provision of managed workplace services over the next few years, increasing service quality at a lower price,” said DD Mishra, research director at Gartner. “Sourcing and vendor management leaders must prepare to restructure these services and renegotiate contracts to leverage intelligent automation. Automation-driven improvements in service delivery and pricing will allow sourcing and vendor management leaders to select a wider range of moving managed workplace services (MWS) outcomes that will improve quality and cost simultaneously.”

Moving MWS functions from ones that are solely resourced by humans to functions that have a mix of humans and intelligent automation services (IAS) will create benefits in both pricing and service quality. The replacement of human labor by such mixed services can only occur if the automated services offer a cost reduction for the service provider. Many service providers recognize that they cannot continue to resource MWS by simply adding more service heads and thus are investing heavily in IAS for this reason.

Read the entire article here, Gartner Says Intelligent Automation Will Transform Workplace Outsourcing

Via the fine folks at Gartner.

Categories:
Gartner Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. The company delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is the valuable partner to clients in approximately 10,000 distinct enterprises worldwide. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 8,300 associates, including more than 1,800 research analysts and consultants, and clients in more than 90 countries. For more information, visit www.gartner.com.

Share your view, leave a comment below:

Featured Resources:

Related Articles:

| LATEST FEATURED RESOURCES

White Papers

    Application Lifecycle Management with Stratusphere UX – White Paper

    Enterprises today are faced with many challenges, and among those at the top of the list is the struggle surrounding the design, deployment, management and operations that support desktop applications. The demand for applications is increasing at an exponential rate, and organizations are being forced to consider platforms beyond physical, virtual and cloud-based environments. Users […]

    Downloads

      Download Commvault VM Backup and Recovery: end-to-end VM backup, recovery and cloud management

      Commvault’s ability to provide end-to-end VM backup, recovery and cloud management creates a significantly better way to build, protect and optimize VMs throughout their lifecycle. Our best-in-class software for VM backup, recovery and cloud management delivers a number of significant benefits, including: VM recovery with live recovery options; backup to and in the cloud; custom-fit […]

      On-Demand Webinars

        Latest Videos

          Citrix Synergy interview: Blake Stover, Imprivata

          This video is from the fine folks at IGEL Technology. Learn more: Download IGEL OS and  End-Point Management (UMS) Software. View more IGEL Resources, videos, white papers, case studies, data sheets.

          Views All IT News on DABCC.com
          Views All IT Videos on DABCC.com
          Win big $$, visit ITBaller.com for more info!

          Visit Our Sponsors

          Close