Gartner: Administrator Experience Matters!
In the world of end user computing, the refrain that everyone – including VDI vendors, DaaS providers, ecosystem partners, and even thin client manufacturers – is singing at the top of their lungs is about user experience. And for good reason: good user experience is the foundation for not only user satisfaction, but also user productivity. With anything less than an optimal user experience, enterprise IT is directly responsible for productivity loss, which is a bad situation for all.
However, an often-overlooked aspect of all of these EUC platforms and tools is the effort involved from the administrator to deploy, configure, manage, and troubleshoot them. It is true that your IT administrators are used to deploying and maintaining difficult systems, but it is time to push our software vendors for ease of use not only from the user side, but from the administrator side as well.
Read the entire article here, Administrator Experience Matters!