Foundations of Success: Digital Experience Monitoring
We’ve all seen the rapid evolution of the workplace; the introduction of personal consumer devices, the massive explosion of SaaS providers, and the gradual blurring of the lines of responsibility for IT have introduced new complications to a role that once had very clearly defined purview. In a previous post, we discussed quantification of user experience as a key metric for success in IT, and, in turn, we introduced a key piece of workspace analytics: Digital Experience Monitoring (DEM). This raises the question, though, what exactly is DEM about?
At its very heart, DEM is a method of understanding end users’ computing experience and how well IT is enabling them to be productive. This begins with establishing a concept of a user experience score as an underlying KPI for IT. With this score, it’s possible to proactively spot degradation as it occurs, and – perhaps even more importantly – it introduces a method for IT to quantifiably track its impact on the business. With this as a mechanism of accountability, the results of changes and new strategies can be trended and monitored as a benchmark for success.
Read the entire article here, Foundations of Success: Digital Experience Monitoring | Lakeside Software
via the fine folks at Lakeside Software.