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Forrester Research Cites PremiTech in Client Choice Report:

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Forrester Research Cites PremiTech in Client Choice Report:

Managing Performance from the End User Perspective

Most Important Service Metrics Captured at End-User Level

In Managing Performance from the End User Perspective, Forrester Research, Inc., November 5, 2004, vice president Jean-Pierre Garbani examines leading products used for monitoring application performance and availability at the end-user level. In this report, Garbani refers to a survey conducted last year in which 74% of problem alerts come from end users complaining to the service desk about performance problems — not from monitoring infrastructure components. Measuring the end user experience allows IT to capture the most important service metrics, such as response time, and provides critical information to ensure all infrastructure elements and local activities are working properly. This information allows an organization?s IT department to make sure the application is delivered at the right time and within the right performance level.

PremiTechs Performance Guard is included in a class of products which Garbani cites as being able to expand ITs ability to fully understand end user activities and problems beyond the mundane monitoring of application performances. A wealth of information about client configuration, license usage, and local bottlenecks can be monitored. He goes on to say that this generation of products brings the promise of a more granular management of the device resources and end user activities. Garbani concludes the report by saying that response time is a key to system performance and to end user productivity, so if you can measure response time you can improve end user productivity.

PremiTech is a leading software company specializing in end-user focused IT system performance monitoring and optimization. We are dedicated to increasing client efficiency, productivity and profitability by providing cutting-edge, standard software for leveraging the true potential of IT system performance. PremiTech?s Performance Guard solution is installed at more than 2,000 locations in more than 100 countries and is the only solution of its kind to deliver real-time data on IT system performance from the end users? perspective. PremiTech can be found at www.premitech.com. For more information, please e-mail Henrik Rosendahl at hrosendahl@premitech.com or call (973) 490-8571.

To gain access to the full report, please visit:

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Please contact sales@dabcc.com, if you would be interested in learning more about Performance Guard.

Register for a personal Web Demo of Performance Guard, please contact sales@dabcc.com

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