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Forrester: Mobile-First Is Not Enough

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Over the past few years, “mobile first” has become the new marketing imperative. However, few B2C marketers are good at executing this concept. More importantly, focusing solely on mobile-first doesn’t truly put mobile at the heart of the customer experience and business transformation.

Apple is celebrating the iPhone’s tenth anniversary this year, just as an entire generation of “mobile natives,” poised to rethink every engagement through a mobile lens, enters its teen years.  We continue to see skyrocketing mobile adoption, especially in emerging countries such as India, Nigeria, and South Africa, where the mobile share of web traffic is already close to 80%.  Mobile, playing a role similar to that of electricity in the first Industrial Revolution, is in the vanguard of a wave of change that enables new disruptive technologies to emerge. Indeed, mobile is already key to activating adjacent technologies like internet of things (IoT), augmented reality, and intelligent agents, and its role will continue to grow.

Despite this, most brands struggle to engage with consumers via mobile. Only 32% of marketers we surveyed agree that they have systematically integrated mobile into their marketing approach.

Read the entire article here, Mobile-First Is Not Enough · Forrester

Via the fine folks at Forrester Research.

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Forrester Research Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester’s unique insights are grounded in annual surveys of more than 500,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Through proprietary research, data, custom consulting, exclusive executive peer groups, and events, the Forrester experience is about a singular and powerful purpose: to challenge the thinking of our clients to help them lead change in their organizations.

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