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Fixing the Microsoft Azure AD Connect User Name or Password is Incorrect Error

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I was setting up a new Microsoft Azure AD subscription for someone and came across this issue. Whenever I tried to sign into Azure AD Connect with a Global Administrator account it kept saying the below error message even though I verified the user ID and password were correct:

The user name or password is incorrect. Verify your user name, and then type your password again.

The solution to this problem is very simple. Often times when an Azure Administrator for a company sets up their Azure subscription they do it using their Microsoft account (the onmicrosoft.com one), in this example let’s say [email protected] When you setup Azure AD you have to verify the yourcompany.com domain with a TXT record and then the next step is usually to install and setup Azure AD Connect. The problem is that Azure AD requires the Global Administrator account it uses to be unique. What is happening is that there is an account already existing in the on premises AD with the same account name as the one being used by the Microsoft account for the subscription, in this example [email protected], and this is throwing things off as Azure AD Connect attempts to bridge the on premises AD with Azure AD.

Read the entire article here, Fixing the Microsoft Azure AD Connect User Name or Password is Incorrect Error – JasonSamuel.com

via Jason Samuel at jasonsamuel.com

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Jason Samuel Jason Samuel (@_JasonSamuel on Twitter) is an Infrastructure Architect in Houston, TX with a primary focus on mobility, virtualization, and cloud technologies from Citrix, VMware, & Microsoft. He also has an extensive background in web architecture and information security. He holds a degree from the University of Houston, C.T. Bauer College of Business and is certified in several technologies. Jason is also a recipient of the Citrix Technology Professional (CTP) award and an Atlantis Community Expert (ACE). He is a leader in his local Houston Citrix User Group Community and the CUGC Networking Special Interest Group.

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