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Finding The Root Cause Of Citrix Remote Desktop Connection Issues

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Finding The Root Cause Of Citrix Remote Desktop Connection Issues
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Citrix Administrator – “Thanks to Goliath Performance Monitor, and its EventLog Management, we were able to isolate the root cause of an issue that was random but persistent, causing downtime for our developers in India. It was painful to get calls almost daily. Without Goliath’s deep Citrix analytics, we may have never permanently resolved the issue and been able to prevent it from happening again.”

The Organization: One of the World’s Leading Entertainment Companies

The Organization’s Infrastructure:  VMware, Citrix XenDesktop 7.9, Citrix XenApp 6.5

The Organization’s Performance Monitoring Products: Goliath Performance Monitor & Goliath Application Availability Monitor

The Business Challenge: Remote Developers in India Reporting Slowness

Several developers from India were reporting Citrix XenDesktop 7.9 session slowness and disconnects. The pain was especially felt by this user group because they were users that had recently been on-boarded to the Citrix environment. The reports of slowness and disconnects were seemingly random but persistent. The main difficulty for the Citrix Administrators was that, from the network and infrastructure perspective, the environment looked healthy with no visible issues.

Read the entire article here, Finding The Root Cause Of Citrix Remote Desktop Connection Issues

Via the fine folks at Goliath Technologies.

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Goliath Technologies Goliath Technologies is the only end to end monitoring, troubleshooting, and remediation solution for Citrix that is truly proactive. There isn’t another product that provides the deep metrics and analysis necessary for organizations to get ahead of issues in the three key areas that most often cause pain for end users: logon initiation, logon duration and session performance. Goliath’s one product combines the ability to simulate logons, drill down into the 33 stages of the logon process, isolate each of the HDX/ICA channels by user, and alert in real time if a performance threshold is breached. This, coupled with historical reports and trending analysis makes the product critical to an IT organization responsible for delivering a seamless end user experience.

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