End Users Are People Too says Lakeside Software
Companies are finding that the traditional approach of a four-year, one-size-fits-all technology refresh cycle no longer works for today’s tech-charged workforce. For some employees, that cycle is too long and limits their ability to be productive by keeping them from the latest hardware and applications that they’re accustomed to in their personal lives. Other workers are less demanding, and a refresh may arrive years too early for them, resulting in unnecessary system downtime and wasteful spending.
In theory, surveying employees about what technology they use and need to be most productive would result in harmonious unions between people and technologies. However, this ideal scenario breaks down pretty quickly when you consider the time it would take to process that feedback at the enterprise level. And, even if you could, does the user really know best? The average user isn’t going to be able to name every application they’ve interacted with, provide an unbiased portrayal of their system performance, or be willing to disclose their use of Shadow IT. Not to mention that people change job roles and leave companies frequently, which immediately nullifies the project of matching resources to those individuals.
Read the entire article here, End Users Are People Too | Lakeside Software
via the fine folks at Lakeside Software.