Home Data Center eG Enterprise Helps Customer Support Team at eBay Solve Citrix Problems for 10,000 End-Users

eG Enterprise Helps Customer Support Team at eBay Solve Citrix Problems for 10,000 End-Users

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Peter Dinh, Citrix Systems Administrator at eBay Inc., explains how eG Enterprise, an end-to-end IT performance management solution from eG Innovations, helped the customer support team at eBay monitor and resolve Citrix and other IT infrastructure performance problems. Using eG Enterprise, the eBay team was able to proactively diagnose where latency and slowness were occurring and fix the issue before end-users were affected, prompting calls to the helpdesk.

Learn more about eG Enterprise: https://www.eginnovations.com/citrix

Learn more about eG Innovations: https://www.eginnovations.com

This video is from the fine folks at eG Innovations

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eG Innovations eG Innovations provides intelligent performance monitoring & management solutions that dramatically accelerate the discovery, diagnosis and resolution of service performance issues in virtual, cloud, and physical service infrastructures. Only eG Innovations offers 360-degree service visibility with automated, virtualization-aware performance correlation across every layer and every tier - from desktops to applications and from network to storage. This unique approach delivers deep, actionable insights into the true causes of cross-domain service performance issues and enables administrators to pre-emptively detect, diagnose and fix root-cause issues - before end users notice.

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