Home Data Center DataCore Annual Customer Survey Shows Consistently High Customer Satisfaction Ratings

DataCore Annual Customer Survey Shows Consistently High Customer Satisfaction Ratings

DataCore Annual Customer Survey Shows Consistently High Customer Satisfaction Ratings

DataCore’s technical support team is committed to excellence, and its recent annual customer survey proves that its customers recognize and appreciate this dedication.

DataCore recently sent out its annual survey to customers registered for support. Out of the nearly 1,300 responses received, the results showed that DataCore Software was rated very good or good by 98% of its customers – substantially outranking industry support satisfaction averages and rising several percentage points from its 2016 survey.

DataCore’s technical support team has a legacy of excellence to uphold, and 2017 is clearly no exception. Constantly striving for improvement, the team sends a customer satisfaction survey to each customer for follow-up when they enter an incident. Customers are asked to assess from 1 (poor experience) to 10 (excellent experience). This is used instead of the commonly used industry metric of 1 to 5 to provide a more accurate score. Moreover, the team follows up on every incident — not just a random sampling.  In a study completed in Q2/2017, the team recorded a score of 95%, on average, in customer satisfaction surveys done for all incidents within the prior 12 months. In fact, the DataCore team has achieved, on average, a score of 90% or better in its per-incident customer satisfaction surveys every year since 2006.

Read the entire article here, DataCore Annual Customer Survey Shows Consistently High Customer Satisfaction Ratings

Via the fine folks at DataCore Software.

DataCore DataCore, the Data Infrastructure Software company, is the leading provider of Software-Defined Storage and Adaptive Parallel I/O Software – harnessing today’s powerful and cost-efficient server platforms with Parallel I/O to overcome the IT industry’s biggest problem, the I/O bottleneck, in order to deliver unsurpassed performance, hyper-consolidation efficiencies and cost savings. The company’s comprehensive and flexible storage virtualization and hyper-converged virtual SAN solutions free users from the pain of labor-intensive storage management and provide true independence from solutions that cannot offer a hardware agnostic architecture. DataCore's Software-Defined and Parallel I/O powered platforms revolutionize data infrastructure and serve as the cornerstone of the next-generation, software-defined data center – delivering greater value, industry-best performance, availability and simplicity.

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