Home Applications Citrix: Troubleshooting User and Device Capabilities Now Available on XenMobile Citrix Cloud Service

Citrix: Troubleshooting User and Device Capabilities Now Available on XenMobile Citrix Cloud Service

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Citrix: Troubleshooting User and Device Capabilities Now Available on XenMobile Citrix Cloud Service
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Today, Citrix Cloud XenMobile service is previewing a new Helpdesk Admin role that would make it easier for helpdesk administrators to cater to customers calls.

The new helpdesk administrator persona is served by Citrix Cloud Director inside the XenMobile Cloud Service Console. But, wasn’t Director the monitoring and troubleshooting console for XenApp & XenDesktop? Yes, and here’s the good news! The Citrix Cloud Director now extends monitoring to XenMobile Cloud Service as well. Meaning, the familiar Director admin workflows and controls would be available for XenMobile with essentially no learning curve. We are thoroughly excited to preview the first bits with the Helpdesk Admin persona and, hope you’d be equally excited to try this out as well!

How can I try this out?

This is offered out-of-the-box to all customers having Citrix Cloud XenMobile service subscription. The service console now features a new ‘Monitor’ tab, which offers the new helpdesk admin workflow.

How will it help me?

Read the entire article here, New: Troubleshooting User and Device Capabilities Now Available on XenMobile Citrix Cloud Service

Via the fine folks at Citrix Systems, Inc.

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Citrix Systems Citrix (NASDAQ:CTXS) aims to power a world where people, organizations and things are securely connected and accessible to make the extraordinary possible. Its technology makes the world’s apps and data secure and easy to access, empowering people to work anywhere and at any time. Citrix provides a complete and integrated portfolio of Workspace-as-a-Service, application delivery, virtualization, mobility, network delivery and file sharing solutions that enables IT to ensure critical systems are securely available to users via the cloud or on-premise and across any device or platform. With annual revenue in 2015 of $3.28 billion, Citrix solutions are in use by more than 400,000 organizations and over 100 million users globally. Learn more at www.citrix.com.

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