Home Desktop Citrix Troubleshooting – Procedures Guide – Updated

Citrix Troubleshooting – Procedures Guide – Updated


Citrix Troubleshooting – Procedures Guide – Updated

Trying to track down and resolve technical citrix problems? Is your help desk staff experiencing troubles knowing where to start with their Citrix troubleshooting? If so then you need this To help you through the process, this document explains the necessary steps you need to do for effective troubleshooting on a Citrix environment. In addition, this document addresses some common problems.

Due to a few user requests, we have added Visio 2002 templates and I’ve also re-pdf’ed the troubleshooting guide to optimize it to print a bit faster. It is recommend you print this document through a PostScript printer driver.

Written by Marcel van As, this document details the following:

  • Basic flow for Citrix troubleshooting
  • How to Troubleshoot Secure Gateway 
  • How to Troubleshoot Server and Services 
  • How to Troubleshoot Citrix Services 
  • How to Troubleshoot Terminal Services 
  • How to Troubleshoot printing problems 
  • How to Troubleshoot ICA Session Performance 
  • How to Troubleshoot Server Performance 
  • How to Troubleshoot Session Sharing Problems

This document is version 1.01, so if you have questions and/or comments then please send them to: troubleshoot@van-as.tk


Click to download the Troubleshooting Citrix MetaFrame – Procedures – Visio 2003 templates for each of the flows described above


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