Citrix: One Year Later – Lessons Learned from a First Citrix Cloud-Microsoft Azure Implementation
A year ago this month, one of our first Citrix Cloud customers, Lucas Metropolitan Housing Authority (LMHA), kicked off its cloud implementation (you can watch the details in this video). We’re back a year later to check in with Craig Patterson who led the implementation as the Acting CIO of LMHA.
PJ: Craig, I wasn’t here when you first adopted Citrix Cloud, I know, but I’ve heard quite a bit about the uniqueness of your implementation since I arrived. So, I am curious to take a look back and understand your results. I see that when it came to online application adoption, you originally said [in August 2016]: “In the short time since we’ve adopted Citrix Cloud, our analytics have already shown change is happening. For example, though conventional wisdom said that lack of access to the Internet would keep our demographic from using online applications, we’ve seen that a majority of seniors and young people favor accessing LMHA services via mobile devices regularly.” How has that worked out? Any anecdotal success stories to share?
Craig: Yes. We are now seeing that the community desires 24/7 service for the business processes that do not require human interaction. They trust what they can see and print online more than what a person might tell them. This is especially true with relatives assisting senior parents. They want to be able to see into portals and not stand in line, so a receptionist can get their name and prove their identity, then look online. Why not let people do this themselves? Credibility is shifting from humans to online systems. When there is a problem online, then they want human assistance.
Read the entire article here, One Year Later – Lessons Learned from a First Citrix Cloud-Microsoft Azure Implementation
Via the fine folks at Citrix Systems, Inc.