Citrix launches Concierge – interactive mobile customer support
Virtualisation company, Citrix, has launched an expansion of its GoToAssist product line with two new products, Citrix Concierge and GoToAssist Seeit. The products enable real-time interactions between end-users and customer service support.
Citrix Concierge allows end-users connect with customer service from a mobile app via live video, audio or chat. The new solution aims to reduce call-handling times.
It also allows customer service support to request to co-browse the mobile app to understand what the end-user can see. Citrix Concierge has the ability to draw and mark directly on the end-user’s screen. It can also see where the end-user pushes or clicks on the device so misunderstandings can be captured.
To learn more and to read the entire article at its source, please refer to the following page, Citrix launches interactive mobile customer support – ARNnet- Citrix News