Home Applications Citrix: ICYMI – Recapping a Quarter of Citrix Cloud Enhancements

Citrix: ICYMI – Recapping a Quarter of Citrix Cloud Enhancements

0
Citrix: ICYMI – Recapping a Quarter of Citrix Cloud Enhancements
0

Although we typically write blog posts about major enhancements to our products and solutions, it’s easy to forget about the smaller changes we make on an ongoing basis to improve our products and to make them more user-friendly. This post will look at some of the enhancements we rolled out over the last quarter or so, and we will also recap some of the more major changes to the Citrix Cloud platform and Citrix Cloud Services.

Citrix Cloud EU Region and Additional Languages

In October we introduced a new region for Citrix Cloud, expanding our capabilities to Europe and adding language support for French, Spanish, and German. Now, as part of creating a new Citrix Cloud account, customers can select either US or EU locations, based on their needs. Additionally, If you select EU, but need to leverage a service located in the US, no problem! For more detailed information, please read the FAQ. To recap on current platform and service regions:

Citrix Cloud Services availability by Region

Support Ticket Details & Commenting

We already offered administrators the capability to open support tickets with Citrix Support directly from the Citrix Cloud administrative interface. From within Citrix Cloud, you would be able to see a list of your tickets with basic information. But getting more details, as well as back and forth communication about the support case, would still be handled outside of the user interface (e.g. email or phone).

To drive a faster time to resolution of issues we made improvements to how we present support tickets, including details about the ticket and current status of the ticket and we added two-way communication and comment history to each ticket.

Support Ticket Details in Citrix Cloud

In-product Tutorials

To make it easier for you to set up and use Citrix Cloud, we recently introduced in-product tutorials that give you step-by-step instructions to complete important actions. An example is linking your Azure subscription in order to set up XenApp Essentials.

Read the entire article here, ICYMI: Recapping a Quarter of Citrix Cloud Enhancements

Via the fine folks at Citrix Systems, Inc.

Categories:
Citrix Systems Citrix (NASDAQ:CTXS) aims to power a world where people, organizations and things are securely connected and accessible to make the extraordinary possible. Its technology makes the world’s apps and data secure and easy to access, empowering people to work anywhere and at any time. Citrix provides a complete and integrated portfolio of Workspace-as-a-Service, application delivery, virtualization, mobility, network delivery and file sharing solutions that enables IT to ensure critical systems are securely available to users via the cloud or on-premise and across any device or platform. With annual revenue in 2015 of $3.28 billion, Citrix solutions are in use by more than 400,000 organizations and over 100 million users globally. Learn more at www.citrix.com.

Share your view, leave a comment below:

Featured Resources:

Related Articles:

| LATEST FEATURED RESOURCES

White Papers

    Application Lifecycle Management with Stratusphere UX – White Paper

    Enterprises today are faced with many challenges, and among those at the top of the list is the struggle surrounding the design, deployment, management and operations that support desktop applications. The demand for applications is increasing at an exponential rate, and organizations are being forced to consider platforms beyond physical, virtual and cloud-based environments. Users […]

    Downloads

      Download Commvault VM Backup and Recovery: end-to-end VM backup, recovery and cloud management

      Commvault’s ability to provide end-to-end VM backup, recovery and cloud management creates a significantly better way to build, protect and optimize VMs throughout their lifecycle. Our best-in-class software for VM backup, recovery and cloud management delivers a number of significant benefits, including: VM recovery with live recovery options; backup to and in the cloud; custom-fit […]

      On-Demand Webinars

        What’s Going on in EUC Printing – A Technical Deep Dive!

        The IGEL Community and ThinPrint invite you to watch the following technical deep dive webinar. The agenda is to technically bring you up to speed on what’s going on in the EUC Printing space today along with a deep dive into new methods, technologies, printing scenarios and a discussion on why printing still matters. You […]

        Latest Videos

          Views All IT News on DABCC.com
          Views All IT Videos on DABCC.com
          Win big $$, visit ITBaller.com for more info!

          Visit Our Sponsors

          Close