Citrix: Getting Customer-Centered in XenMobile 10 Product Documentation
Our recent release of the XenMobile 10 product content reflects a customer centered approach to content design. For the XenMobile 10 release, we observed customers using previous versions of XenMobile content and made improvements to the XenMobile 10 content to address some of the problems we saw.
It’s Easier to Get to the Content You Use Most
One of the issues we noticed was that customers were having to dig too deep into the content to find information they frequently use, such as system requirements and product compatibility. In XenMobile 10, we made this content easier to find.
To determine exactly what content you needed most conducted a survey of over a 100 IT admins and consultants who administer XenMobile on a daily basis and asked them about the content they need the most. The result was flattening XenMobile 10’s table of contents and bringing more used content to the top.
Longer, More Complete Articles
So You Don’t Have to Jump Around as Much
Read the entire article here, Getting Customer-Centered in XenMobile 10 Product Documentation
via the fine folks at Citrix Systems, Inc.