Citrix Director 7.16 Can Now Shadow Linux App & Desktop
Citrix Director is the go-to console for all XenDesktop & XenApp administrators to troubleshoot issues in real time. One of the primary troubleshooting requirements is to help users who are facing issues while using a HDX session (both applications and desktops sessions) in real time.
How can administrators look at user sessions live and help end users fix the issues they face?
The shadowing functionality of Citrix Director is tailor-made for this requirement and comes in handy for an administrator to view and troubleshoot issue faced by their users. This is already available for Windows VDA using Windows Remote Assistance. Please refer to this documentation for Windows VDA Shadowing.
With Citrix Director 7.16 & XenApp & XenDesktop Service from Citrix Cloud, the shadowing feature is extended to LinuxVDA, too.
For more information on Citrix LinuxVDA refer Linux Virtual Desktop Agent.
User Details viewed in Citrix Director help administrators to troubleshoot user sessions. Shadow option is available in the Activity manager and Session Details pages, so administrators can easily troubleshoot sessions.
Once the Administrator initiates shadowing by clicking on the Shadow button, Users are provided with the option to accept or decline the connection.
Read the entire article here, Citrix Director 7.16 Can Now Shadow Linux App & Desktop
Via the fine folks at Citrix Systems, Inc.