Citrix Call Home feature in the XenApp and XenDesktop 7.6 FP3
If you read the “what’s new in XenApp and XenDesktop 7.6 FP3” documentation you may be wondering “what is this new ‘Call Home’ feature?”
Call Home is a familiar term for networking products like NetScaler, but it may be a foreign term for a XenApp and XenDesktop administrators.
The goal of Citrix Call Home is to perform periodic collection of system and product configuration that can be transmitted to Citrix Insight Services (CIS) to help Citrix support and product teams to resolve issues proactively.
In the first release of the feature, we intended to assist support personnel to obtain the necessary information to troubleshot issues. In future releases, we will concentrate on improving the analysis and reporting of the diagnostic data bringing better value to everyone.
Read the entire article here, Citrix Call Home feature in the XenApp and XenDesktop 7.6 FP3