Home Applications Citrix Call-Home, a potential successor for Scout — here is what you need to know

Citrix Call-Home, a potential successor for Scout — here is what you need to know

Citrix Call-Home, a potential successor for Scout — here is what you need to know

Citrix Call Home according to the e-docs pages “Call Home collects diagnostic data and then periodically uploads telemetry packages containing that data directly to Citrix Insight Services for analysis and troubleshooting”. A nice summary, but of course there is a bit more to it. Below I have put together a brief ‘did you know that’ overview, a somewhat different format then what you are used here on basvankaam.com — let me know what you think.

Did you know that…

  • The Call Home functionality as we know it today (including auto uploads) has come out of Tech Preview since XenApp and XenDesktop version 7.9?
  • It (Call Home) was first introduced (a couple of years ago) on the Citrix NetScaler platform (s)?
  • The information gathered through Call Home is also used (besides troubleshooting) to improve the quality, reliability and performance of Citrix products in general?
  • It (Call Home) runs as a background service, also known as the Citrix Telemetry Service?
  • When you install certain (additional) components and/or features as part of XenApp and/or XenDesktop, including the installation and set-up of a new Site you may be asked if you want to enable Call Home? Just be aware that participation will be selected by default.
  • In the case of XenApp and XenDesktop it primarily applies to your Delivery Controllers and your VDA’s?
  • If you choose not to participate, you can still enable it later? Only using PowerShell though.

Read the entire article here, Citrix Call-Home, a potential successor for Scout — here is what you need to know

via Bas van Kaam at basvankaam.com

Bas van Kaam About 17 years ago Bas van Kaam started his IT career as a helpdesk support technician from where he worked his way up to system engineering, consulting and architecting mostly by self-study, attending seminars, conferences and webinars, something which he enjoys doing still. From a technical point of view he specializes in (partly) designing, building, maintaining, troubleshooting and optimizing Microsoft & SBC / VDI (Citrix) oriented infrastructures for mid-sized and larger companies. Bas is well known within the community for his contributions on his own personal website / blog: basvankaam.com where he shares his thoughts and knowledge on an ongoing basis. He is also a frequent presenter / speaker on national as well as international events and conferences like the Dutch Citrix User Group (DuCUG), the Expert to Expert Virtualization Conference (E2EVC) and the Virtual Community NRW (Germany). He has been part of the Match.GeeK program during Citrix Synergy and also spoke at the first ever Virtual Expo (webinar) where he presented on Citrix native Printing. He loves the myCUGC community and as such is a (very) frequent forum visitor, contributor and has been appointed as one of the forum moderators. All this also resulted in being elected member of the month at one point. Also make sure to look Bas up on Twitter (@BasvanKaam) and Linked-In on which he is very active as well. Bas has been recognized as a Citrix Technology Professional (CTP class of 2016), one of only 50 worldwide, a Citrix Subject Matter Expert (SME) for his contributions to the XenDesktop 7.6 exams and he is also named a Nutanix Technology Champion (NTC) for 2014 / 2015 / 2016. Some of his professional certifications include but are not limited to: CCSP, CCA (X4) CCAA, CCEE, CCIA, CCE-V, MCSA (X3), MCSE (X3), VCP. Bas is currently employed by The Detron ICT Group, one the leading SBC and VDI consultancy companies based in the Netherlands, where he fulfills the role of Senior Management Consultant and Citrix Product Lead.

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