CASE STUDY: Leading Commercial Services Company Boosts User Productivity & Reduces Support Costs with Performance Monitoring
Higgins is one of the leading commercial services companies in Australia. Established in 1949, Higgins has over 800 employees and contractors across 11 branch offices supported by a centralized IT environment that delivers business critical applications to end users. For example, key applications are accessed by employees from branch offices through Citrix XenApp. For operational efficiency, Higgins’ IT infrastructure is fully virtualized. Citrix XenServer is used to virtualize the Citrix applications while the rest of the infrastructure runs on VMware vSphere.
PERFORMANCE MANAGEMENT CHALLENGES
As the organization grew, the IT infrastructure had become increasingly critical for the company’s business. Higgins’ small IT team was using a number of diverse monitoring tools that often required a lengthy, manual process for diagnosing and troubleshooting problems. This started to affect user productivity and impact critical business processes.
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