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Building a better help desk: Part 2, secure permission management

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Welcome to the next installment of our Building a better help desk blog series. This time we will be discussing how to improve your permission management. Data security is of utmost importance in every organization. Since security breaches can have a crippling effect on the operation as well as credibility of organizations, enterprises need to pay great attention to securing their resources. But help desk technicians are often reeling under a deluge of AD management activities, making it difficult for them to be 100 percent vigilant at all times and ensure that only the right people have access to resources.

So how can you ensure the safety of all those financial reports, confidential customer documents, bank statements, and so on? How do you restrict access to these documents to only a few authorized people? Well dear help desk, it’s actually all very simple.

Easy, safe, and time-restricted file sharing

Sharing files over the usual channels like email or USB drives can result in security issues; that’s why permission-based shared folders are the norm today in most companies. It is primarily the responsibility of managers, or more specifically, the folder owners, to ensure that files don’t fall in the hands of unauthorized people within or outside the organization.

Read the entire article here, Building a better help desk: Part 2, secure permission management « ManageEngine Blogs

Via the fine folks at ManageEngine.

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ManageEngine ManageEngine delivers the real-time IT management tools that empower IT teams to meet organizational needs for real-time services and support. Worldwide, established and emerging enterprises - including more than 60 percent of the Fortune 500 - rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corporation with offices worldwide, including the United States, India, Singapore, Japan and China.

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