Breaking Down Silos and Changing Your Point of View with Stratusphere UX
Few would disagree with the tasks and approach to building IT infrastructure and services. You assess the problem and architect a design. Often a proof-of-concept phase is employed whereby confirmation of the platform and capabilities are verified. Piloting the new infrastructure is a common step as validation is necessary to warranty the new architecture will scale and meet the need. As you move into production, a proactive monitoring process is put into place. Last but certainly not least, savvy IT pros will prepare for the inevitable—when something unexpected crops up—and ensure they have the visibility to triage, diagnose and understand where they must focus attention to get back on the right path.
As I often note, I have the great pleasure of being able to speak with many IT practitioners in my job. I have yet to find a single organization that does not subscribe to the above tasks. Not every tasks for every project, but the goals and approach are universal. Interestingly, these tasks are almost always focussed on the IT infrastructure; the servers, storage, networking and other components that comprise the platform. Metrics are defined and measured in such a way to provide details such as CPU capacity, maximum RAM consumed, average and peak IOPs, etc. These are all good measures, but ones that focus exclusively on the hardware and supporting platform.
Related, these tasks are presented and executed as separate and discrete functions. They are approached in a defined order, but the steps are treated as distinct silos. In some organizations there is little continuity of team, measure or definition of success. Each step stands on its own, is defined by its own measure of success and overall forward progress of the project is defined not by a universal indicator, but by a series disconnected tasks.
Read the entire article here, Breaking Down Silos and Changing Your Point of View with Stratusphere UX
via the fine folks at Liquidware Labs