Best Practices for Alert Management
There are two common ways that monitoring and alerting systems fail. They may generate so many meaningless alerts that staff ignore alerts, and thus do not respond to real issues; or they may fail to alert on issues that staff should have been notified about. And often, they may suffer both problems at the same time!
Alerting should be both sufficient (catching all conditions that need attention) and noise-free (only alerting on conditions that need attention.) To achieve this, you should be continually tuning away non-meaningful alerts. An equally important activity is to not close any incident that was not alerted on until the alerts to detect it have been created.
The steps below can help you achieve this state with your LogicMonitor deployment.