Baselining the User Experience and Defining a Measure of Success with Stratusphere UX
For over 25 years we’ve seen innovation and change in many areas of information technologies. For example, the shift from monolithic mainframe to distributed microcomputer-based computing. Networking has been completely reborn and wireless technologies have enabled pervasive access for all. Telephony is no longer a dedicated infrastructure and voice is simply another data type. All of that aside, there is a core segment of IT that has yet to ‘fully’ shift and emerge in a new and meaningful way. This segment is the user workspace.
Don’t get me wrong, the desktop systems we have today are substantial more powerful and feature-rich than those IBM Model M ‘click’ keyboards we sat behind in the late 80s and 90s. And we certainly have newer approaches to deliver, manage and operationalize those systems—whether that be VDI, or some other host- or cloud-based workspace delivery approach. But for the most part, we still rally around the machine itself; especially as it relates to the user experience.
It’s Not Really the Machine
At the end of the day, whether we are delivering physical desktops, server-based end-user workspaces, or Desktops as a Service (DaaS) from the cloud, the shift from a machine-centric approach to a user-centric approach has yet to occur. Of course we have gained considerable experience in alternative Windows-based workspace delivery approaches. No one would doubt that fact. But how many of you still define success based purely on machine key performance indicators. One of the core differentiators and approach taken by Liquidware Stratusphere UX is the ability to provide user-centric visibility.
Read the entire article here, Baselining the User Experience and Defining a Measure of Success with Stratusphere UX | Liquidware Blog –
via the fine folks at Liquidware Labs