Home Applications AWS re:invent 2017 Video: Reimagining Customer Service: How Aspect Used Microservices

AWS re:invent 2017 Video: Reimagining Customer Service: How Aspect Used Microservices

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Over 40 years, Aspect Software has grown into a multinational leader for contact center solutions, recently launching Aspect Via, a comprehensive cloud-based customer engagement platform. In this session, learn how Aspect used AWS Lambda, Amazon API Gateway, Application Load Balancer, development tooling from Swagger, and microservices to build a secure, scalable, and maintainable API framework that can be integrated into multiple channels of customer interaction. We focus on best practices for transforming on-premises-based applications and moving latency-sensitive services supporting telephony applications to an API-based platform in the cloud.

This video is from the fine folks at Amazon Web Services (AWS).

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Amazon Web Services Launched in 2006, Amazon Web Services offers a robust, fully featured technology infrastructure platform in the cloud comprised of a broad set of compute, storage, database, analytics, application, and deployment services from data center locations in the U.S., Australia, Brazil, China, Germany, Ireland, Japan, and Singapore. More than a million customers, including fast-growing startups, large enterprises, and government agencies across 190 countries, rely on AWS services to innovate quickly, lower IT costs and scale applications globally.

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