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Lakeside Software

Lakeside Software
Lakeside Software is a leader in Workspace Analytics. We make SysTrack, a scalable, people-centric solution that helps organizations better understand and support end-users' computing needs and habits, as well as make sourcing and deployment decisions based on real data.

3 Keys to Unlock the Value of Windows 10 Monitoring

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Over the course of our 20-year history, one conversation has remained constant: enterprise IT’s boundaries continue to expand, particularly now with the rise of third-party managed resources. Today, one of the most important rollouts that personifies this expansion is Windows 10. Microsoft has broken new ground with one of the first operating systems to be delivered as a service. Not only does this model translate to more frequent, continuous updates, but it also facilitates cloud adoption, further encouraging the buzzworthy hybrid environments. According […]

Quick Guide to GDPR Compliance

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The European Union’s General Data Protection Regulation (GDPR) and the increased fines that come with it will come into effect in May of 2018, making it more crucial than ever to stay in control of your data collection. Protecting the rights of your users is obviously important, but no one wants an increase in workload […]

5 Ways to Distinguish the Workplace from the Workspace

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“Workplace” and “workspace” are often used interchangeably but they’ve come to represent distinct concepts as technology has created new possibilities for where and how work happens. Beyond semantics, understanding the differences between the two terms is useful for visualizing the many layers of employees’ interactions with technology and seeing how they interconnect. IT leaders can […]

Digital Experience Monitoring: What it is & Why!

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It is no secret – the boundaries between IT and service providers, applications and services, and enterprise and consumer hardware are blurring. And that’s a good thing! Why? Because IT teams around the world have used these new ways of consuming and managing IT to support a more agile and productive workforce. Just think about […]

Gartner Digital Workplace Summit: Powering your digital transformation with gamification and workspace analytics

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This week, a group of IT leaders gathered at the Gartner Digital Workplace Summit in London, a conference kicked off with an invigorating keynote on the prevalence and evolvement of the digital society in which we live and work. “If you are not connected, you might as well not exist,” Frank Buytendijk, Gartner Fellow and VP, expressed during the keynote. […]

Using IT Budget Rationalisation to Power the Digital Workplace

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IT leaders know the positive impact that IT can have on business processes. Unfortunately, this value is not always clear to management who sign off on or heavily influence IT projects. Here’s how to use budget rationalisation to demystify the business value of IT and drive digital workplace innovation. Budget Rationalisation: Are Organisations Being Rational? […]

Succeed with Workspace Analytics for IT – White Paper

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The role of IT has become increasingly complex. Workspace analytics helps IT achieve balance between people, business processes, and technologies for optimal workforce productivity. In this white paper, you’ll learn how to modernize your IT environment to ensure a positive end-user experience. Workspace analytics is a framework for making high-level IT decisions that provides meaningful […]

Episode 3: Managing & Using Microsoft Teams

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Post-Ignite there’s been plenty of chatter about Microsoft’s decision to eventually phase out Skype for Business for Office 365 subscribers in favor of Microsoft Teams. The workplace communication app became generally available for Office 365 subscribers in March of 2017 and continues to accrue Skype for Business features. At Lakeside, we’ve been experiencing this shift first hand as part of Microsoft’s early adoption […]

FUSION 17 Recap | What ITSM Can Learn From Workspace Analytics

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As one of a handful of vendors not selling ITSM software, we weren’t sure what to expect from last week’s FUSION 17 Conference & Expo hosted by itSMF USA and HDI in Orlando. What we found was a community of Service Managers hungry to escape the break-fix trap for a self-healing help desk. For many […]

Lakeside SysTrack 8.3: Ultimate IT Visibility

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The evolution of IT has necessitated changes to the model for organizations looking to understand the state of their end users’ experiences. With that in mind, Lakeside has developed three new ways of gaining visibility into the IT environment that are available in our latest release, SysTrack 8.3. At Lakeside, we talk a lot about the […]

Lakeside Software: Harmonize Your Resource Stack with IT Asset Optimization

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Within every innocuous enterprise workstation exists untapped potential for savings and better system performance. Over a decade of working on large-scale desktop transformation projects, I’ve seen a gradual erosion in price point to supply a managed desktop to a user. At the same time, complexity of these estates has dramatically increased, with new technologies and […]

Lakeside Software: Optimizing the IT Service Desk

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As a former university IT employee, I’ve interacted with a lot of users with problems (and emotions) of varying difficulties. Excited parents would set up their brand-new tablets only to forget the password minutes later. Confused professors hauled in their 15-year-old laptops wondering why they weren’t functioning as quickly as the ones displayed. Frustrated students […]

Lakeside Software: Three Strategies for Stellar Root Cause Analysis

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Technological difficulties are an inescapable part of everyday life and they can be massively inconvenient. Just ask any of the United Airlines passengers from the hundreds of flights that were delayed earlier this year due to computer problems. In that instance (a notable, but not isolated example), the inability to quickly resolve a system issue […]

Lakeside Software: Combining the Subjective, the Objective, and Automated Views

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The evolution of Workspace Analytics has necessitated changes to the model for IT organizations looking to really understand the state of their users’ real experience. Many enterprises have begun to look for additional information beyond the observable, quantitative metrics that come from continuous monitoring of computing devices and expand into artificial transactions and the qualitative […]

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