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Lakeside Software

Lakeside Software
Lakeside Software is a leader in Workspace Analytics. We make SysTrack, a scalable, people-centric solution that helps organizations better understand and support end-users' computing needs and habits, as well as make sourcing and deployment decisions based on real data.

Lakeside Software Research – Performance Impact of Meltdown and Spectre Patches on Terminal Server – and by Association, Citrix XenApp

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The topic of Terminal Server/Citrix XenApp workloads has been at the forefront of our attention since Meltdown and Spectre patches were released. The potential for slowdowns after applying Meltdown and Spectre patches prompted us to investigate the matter for ourselves, and we released some initial findings for VDI that showed a noticeable CPU impact (with the caveat of impact being workload-dependent). Now […]

Real-time Digital Experience Monitoring | Getting real about real-time

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Re-watching the 1999 film Office Space last week, one scene stuck with me—the one where Peter, the protagonist and software programmer, defeatedly whines to his hypnotherapist, “Ever since I started working, every single day of my life has been worse than the day before it.” Ouch! But I hear you, Peter, if I were back in the […]

IGEL Disrupting End-User Computing – Lakeside Software

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This year at EUC Disrupt, IGEL made it clear that it is pushing to disrupt the tech field for the VDI community. With  IGEL shifting their focus to software, the company is holding a brand-new conference, IGEL Disrupt: End-User Computing Forum, with the theme of changing the way people view end-user computing. Disrupt is a […]

Meltdown and Spectre Patches May Increase CPU Load [Initial Findings]

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With the OS and hypervisor patches for Meltdown (CVE-2017-5754) having been released and the OS, hypervisor, and firmware patches for Spectre (CVE-2017-5715 and CVE-2017-5753) in some partial state of release depending on vendor, there have been many questions about the performance implications of updating. Because there’s low-level interaction at play for Meltdown and Spectre patches, the net result will depend significantly on factors like workload (e.g. what is it that users are […]

Transform End-User Computing with SysTrack and IGEL OS

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AI, IoT, big data, and cybersecurity threats are already dominating technology headlines and predictions for 2018. At the enterprise level, addressing these challenges will have implications for end-user computing (EUC) as the landscape of where and how we work continues to evolve. The key will be solutions that can deliver secure, flexible workspaces that provide great […]

Intel chip flaw: Assess Meltdown & Spectre patch performance impacts

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The Intel chip flaw in AMD, ARM and Intel processors is the latest security concern throwing Silicon Valley into a frenzy. But what is the flaw and what are Meltdown and Spectre, exactly? Here’s the quick and dirty: The Intel chip flaw consists of a couple of security vulnerabilities giving way to two methods that can expose sensitive information to […]

Three IT Service Desk Pitfalls and How to Avoid Them

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I used to work as an IT service desk manager. If I’d had the right tools at the time, I might still be one. Instead, I changed careers and started working at Lakeside, a company whose product would’ve improved my previous work life and made IT services better for my old employer. I’m not sure […]

Using Synthetic Transaction Monitoring to Track SaaS SLAs

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According to Gartner estimates, “by 2025, 55 percent of large enterprises will successfully implement an all-in cloud SaaS strategy.” Synthetic transaction monitoring is one method IT teams and vendors alike are using to ensure that service level agreement (SLA) targets are being met as business-critical applications move to software as a service (SaaS) models. Synthetic […]

74% of IT Leaders Collect End-User Feedback. What Are They Getting from It?

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Finding meaningful insights in end-user feedback has long been a white whale chase for IT pros. What truths lie beneath the murky depths of user opinion, and how can IT track them down faster? More importantly, is doing so even worth IT’s time? This post will present answers to those questions and offer up strategies […]

Lakeside Software: Enterprise User Experience and the Future of Work

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How is digitalization allowing us to change the way we work? Someone who grapples with that question for a living is Ryan Purvis, a digital workplace strategist at a global bank, who sat down with us to discuss the current state of enterprise user experience on the latest episode of the Lifeguard IT podcast. Throughout […]

Lakeside: How Can End User Computing Benefit from the Quantified Self Movement?

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Smart watches, Fitbits, and sleep trackers—oh my! These are just some of the many ways people are joining the quantified self movement, where ordinary aspects of everyday life are analyzed and quantified to be improved. But as IT professionals specializing in end user computing, how are we supporting users in this quantified age? What can […]

Why Place End-User Experience at the Core of Your IT Strategy?

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Anyone who has worked in IT for as long as I have knows that exponential changes in technology over the past several decades have forced IT to be agile and find new ways to support users and make tech work for the business. Today, given the often patchworked nature of our environments, monitoring end-user experience […]

Extract More Value out of Microsoft SCOM with This SCOM Management Pack

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Microsoft SCOM is an essential infrastructure monitoring tool for IT operations. Adding in the ability to monitor applications, usage, and end-user experience with the SysTrack SCOM Workplace Analytics management pack extends the utility of SCOM to include user-centric monitoring within one unified console. Building the Best IT Toolbox Enterprise monitoring has become an essential tool […]

Lakeside and IGEL Partner to Help Simplify Virtualized Endpoint Management

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Ease of endpoint management vs. end-user satisfaction is a classic IT tradeoff. Modern users demand flexible workspaces but meeting those expectations can be a real challenge given the complexity of managing an environment rich with a variety of devices and software. How can you pivot your management strategy to create a win-win situation for users […]

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