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Lakeside Software: Harmonize Your Resource Stack with IT Asset Optimization

August 11, 2017

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Within every innocuous enterprise workstation exists untapped potential for savings and better system performance. Over a decade of working on large-scale desktop transformation projects, I’ve seen a gradual erosion in price point to supply a managed desktop to a user. At the same time, complexity of these estates has dramatically increased, with new technologies and […]

Data Center

Lakeside Software: Optimizing the IT Service Desk

August 7, 2017

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As a former university IT employee, I’ve interacted with a lot of users with problems (and emotions) of varying difficulties. Excited parents would set up their brand-new tablets only to forget the password minutes later. Confused professors hauled in their 15-year-old laptops wondering why they weren’t functioning as quickly as the ones displayed. Frustrated students […]

Data Center

Lakeside Software: Three Strategies for Stellar Root Cause Analysis

July 31, 2017

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Technological difficulties are an inescapable part of everyday life and they can be massively inconvenient. Just ask any of the United Airlines passengers from the hundreds of flights that were delayed earlier this year due to computer problems. In that instance (a notable, but not isolated example), the inability to quickly resolve a system issue […]

Applications

Lakeside Software: Combining the Subjective, the Objective, and Automated Views

July 28, 2017

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The evolution of Workspace Analytics has necessitated changes to the model for IT organizations looking to really understand the state of their users’ real experience. Many enterprises have begun to look for additional information beyond the observable, quantitative metrics that come from continuous monitoring of computing devices and expand into artificial transactions and the qualitative […]

Data Center

Lakeside Software: Explaining and Expanding the SLA Conversation

July 25, 2017

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Service Level Agreements (SLAs) come in many forms and descriptions in life, promising a basic level of acceptable experience. Typically, SLAs have some measurable component, i.e. a metric or performance indicator. Take, for example, the minimum speed limit for interstates. Usually, the sign would read “Minimum Speed 45 mph”. I always thought the signs existed […]

Desktop

How Can IT Teams Catch Incompatibilities Before Systems Are at Risk?

July 24, 2017

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Millions of PCs currently running Windows 10 will lose support in 2018 due to incompatible drivers according to ZDNet. The issue affects systems with certain Intel Atom Clover Trail processors that were designed to run Windows 8 or 8.1, but were offered free OS upgrades as part of Microsoft’s Windows 10 push. The support loss […]

Applications

End Users Are People Too says Lakeside Software

July 18, 2017

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Companies are finding that the traditional approach of a four-year, one-size-fits-all technology refresh cycle no longer works for today’s tech-charged workforce. For some employees, that cycle is too long and limits their ability to be productive by keeping them from the latest hardware and applications that they’re accustomed to in their personal lives. Other workers are less demanding, and […]

Applications

Lakeside Software Introduces the SQL Server Administration Kit

July 17, 2017

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Database administration is an important role within IT. Ensuring the backend infrastructure is available and functioning well is critical to the end users. If a SQL Server that’s hosting the backend of a Citrix XenApp farm has no available disk space then users won’t be able to launch any new sessions, which would cause massive […]

Applications

Foundations of Success: Digital Experience Monitoring

July 10, 2017

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We’ve all seen the rapid evolution of the workplace; the introduction of personal consumer devices, the massive explosion of SaaS providers, and the gradual blurring of the lines of responsibility for IT have introduced new complications to a role that once had very clearly defined purview. In a previous post, we discussed quantification of user experience as a […]

Mobile

The Quantified User: Redefining How to Measure IT Success

July 3, 2017

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In 1989, the blockbuster hit Back to the Future took the world by a storm with wild technology predictions. Now, we know the film might have missed the mark on flying cars and power clothes, but many of its predictions were more accurate than expected. Case in point: wearables. From virtual reality headsets to fitness […]

Applications

How Can I Use Microsoft Data to Optimize My Office 365 Environment?

June 29, 2017

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For IT administrators, gathering data about user experience and application utilization can be a daunting task. There are many sources of user related data available; however, I will focus down on the data concerning a hypothetical organization’s Office 365 subscription and how SysTrack can help both show and give context to this data. The IT […]

Applications

Using SysTrack to Resolve User Issues with SaaS

June 23, 2017

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Cloud services have fundamentally shifted the landscape for the average consumer of IT resources, and too often this leaves the support organization stuck as the discoverer of the root cause of issues that span the endpoint, the network, and the supporting service providers. Our own organization is in a similar situation, having adopted Office 365 […]

Artificial Intelligence (AI)

What You Need to Know About GPUs for Windows 10

June 20, 2017

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Dedicated GPUs aren’t just for gamers and designers anymore. The modern workspace is experiencing increasingly vivid and interactive software that is challenging entrenched beliefs about the nature of corporate work. Back in the day, IT supplied users with hardware and software that far exceeded anything employees interacted with in their off-time. The field has changed, […]

Applications

How does Office 365 perform across Windows operating systems?

June 19, 2017

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Modern users have the choice between a variety of Windows OS and Office versions. In relation to this mix, a common question we have come across in the past is “How does Windows 10 performance compare with Windows 7?” While we have addressed the situation in the past, it remains a popular question to this […]

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