This is an open letter to SWsoft, makers of the Parallels virtualization software.
Before I start though, I want to say one thing: the Parallels software is brilliant, amazing stuff and a phenomenal boon to the Mac platform. In fact, for new Mac switchers Parallels has been one of the apps I’ve pointed to with pride as a reason that now is the right time to cross the floor to the Mac. It is Parallels the company that has right pissed me off, not the software.
Back in December I bought my girlfriend - a life-long Windows user - a new iMac loaded to bear with Parallels on it. Parallels was bought knowing full well it was not feature-complete software, was shipping betas, and wasn’t fully compatible with Windows XP yet. But it worked well enough to do web development and testing and was a software project well worth supporting.
The purchase confirmation email from Parallels titled “Getting Started with Parallels Desktop for Mac” contained the following:
"This copy includes free Upgrade Protection for one year following the date of purchase, which entitles you to receive all major upgrades released during that timeframe at no additional cost. When a new major version is released, you will receive an email to the address you used to register the product that includes instructions on how to download and install the new version, and a permanent activation key that is compatible with the new version."
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