Emerging next generation, dynamic IT infrastructures pose key enterprise monitoring and management challenges:
- Users use networks to access business services. Hence, user complaints always relate to business service performance (e.g., slow response time, poor access, etc.). They do not know or care about the servers, applications, or network devices
- Applications cause 73% of IT infrastructure failures. You need a management solution that can take care of your key enterprise applications and not just your network devices
- Your network is no longer based on the simple client-server architecture. Failure in one application (e.g., database) affects all the other applications (e.g., database, middleware) involved in supporting the business service. Multi-tier architectures provide scalability, but they also pose challenges. A business service involves multiple, dependent applications and network elements. Inter-dependencies between the service components making it difficult for you to identify the true culprit. Consequently, problem identification and correction is a huge challenge. Silo monitoring is no longer a viable problem diagnosis solution in IT infrastructures. You need end-to-end service monitoring, not silo monitoring
- Complex IT infrastructure leads to finger pointing. The complexity of IT infrastructures means that a single operator can no longer be adept at all the diverse infrastructure technologies. Domain experts (e.g., Oracle DBA, WebLogic admin, etc.) keep an eye on their particular silos, application developers oversee deployment, and yet another team of operators watches the day-to-day operation of the service. So, your service operators often struggle to determine which domain expert/developer to call on to resolve a problem. You need clear problem demarcation - not finger pointing
Summary of eG Enterprise Features http://www.eginnovations.com/web/featuresummary.htm
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