Are you Benefiting your End Users?
When you are working in IT Operations, your customer is the person who sends a request. Think back to being in front of a bank cashier or at a checkout counter when you insert you card. What do you expect? You expect:
- the correct response (I took your money)
- within the expected time, usually a couple of seconds.
Those are the two main benefits your data center provides. If you don’t provide those benefits your business loses customers. It will filter down to you through sales, then marketing, then the CIO then – what are you going to do now?
If your data center is carefully monitoring all the hardware (servers, drives, routers, etc.) and all of the software (each OS, each process, each FIFO, etc.) you cannot detect if your customer is getting a response in the time they expect. You will see availability of the resources but not the quality of service or end-user experience.
Read the entire article here, Are you Benefiting your End Users?