Home Data Center A Single Pane of Glass for Managing Servers by Sean O’Sullivan – Remote Desktop Manager Case Study

A Single Pane of Glass for Managing Servers by Sean O’Sullivan – Remote Desktop Manager Case Study

A Single Pane of Glass for Managing Servers by Sean O’Sullivan – Remote Desktop Manager Case Study

Client Snapshot: Sean O’Sullivan

A self-described “technology addict,” Sean has been working in the IT industry for over a decade, doing his best to keep servers (and their users) happy.  Outside of work, you’re likely to find him playing an unhealthy amount of Forza or attempting to build something. (The time machine is still a work in progress.) You can follow Sean on Twitter at @seanosullivanuk, and subscribe to his very interesting blog Pixelated Perspective.
Sean’s Challenges

At the beginning, in order to connect to remote servers using various tools (e.g. RDP, SFTP, iDRAC, vCenter, etc.), Sean created a folder on his taskbar that contained shortcuts. However, as more remote servers were added to the infrastructure this approach grew unwieldy rather quickly, and triggered key challenges including:

  • Being unable to effectively manage these growing resources with a single, scalable tool
  • Support tickets (sometimes requiring prerequisites ) generated from end users who needed quick access to remote customers created a bottleneck and reduced his team’s productivity.
  • It was a security risk to provide users with the login credentials for privileged accounts.

Sean’s Solution: Remote Desktop Manager

Read the entire article here, [Case Study] A Single Pane of Glass for Managing Servers by Sean O’Sullivan

Via the fine folks at Devolutions.

Devolutions Established in 2004, Devolutions is a Canadian-based company located near Montreal, Quebec. The firm currently has over 200,000 users in over 100 countries, and is on a mission to develop innovative enterprise software that helps users cost-effectively, simply and effectively achieve their network management, password management, credentials management and security goals. The firm is also committed to providing exceptional technical support, ensuring an excellent user experience that exceeds expectations, and delivering high performance with superior quality. The firm’s current roster of solutions includes Remote Desktop Manager, Password Vault Manager, Devolutions Server (formerly Remote Desktop Manager Server), and Devolutions Cloud (formerly Remote Desktop Manager Online).

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