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Prevent EHR End User Experience Issues Before They Increase Costs – and Stress

Prevent EHR End User Experience Issues Before They Increase Costs – and Stress

Without a doubt, the digitization of patient health records and the rapid growth of software applications and systems supporting patient care and administration have changed the way medical care is delivered. As physicians, hospitals, and health systems struggle to see more patients, deliver better care – and comply with an ever-increasing number of other demands of their time – it’s critical that the applications and systems they rely on are available and perform as expected. When electronic health record (EHR) end user experience issues arise with these various technologies, downtime occurs, meaningful use objectives become more difficult to achieve and end users become susceptible to burnout.

Common systems-related issues that negatively impact end user experience include initiating logon to EHR systems and modules, issues with the logon process itself and sluggish session performance that slows down important end user activities.

It’s not hard to understand that proactively anticipating, troubleshooting and preventing end user experience can go a long way toward ensuring the productivity of healthcare professionals. In today’s fast-paced healthcare care environment, any difficulty and delay accessing or using mission critical applications creates stress and decreases the productivity of healthcare professionals.

Read the entire article here, Prevent EHR End User Experience Issues Before They Increase Costs – and Stress

Via the fine folks at Goliath Technologies.

Goliath Technologies Goliath Technologies is the only end to end monitoring, troubleshooting, and remediation solution for Citrix that is truly proactive. There isn’t another product that provides the deep metrics and analysis necessary for organizations to get ahead of issues in the three key areas that most often cause pain for end users: logon initiation, logon duration and session performance. Goliath’s one product combines the ability to simulate logons, drill down into the 33 stages of the logon process, isolate each of the HDX/ICA channels by user, and alert in real time if a performance threshold is breached. This, coupled with historical reports and trending analysis makes the product critical to an IT organization responsible for delivering a seamless end user experience.

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