Home Monitoring 74% of IT Leaders Collect End-User Feedback. What Are They Getting from It?

74% of IT Leaders Collect End-User Feedback. What Are They Getting from It?

74% of IT Leaders Collect End-User Feedback. What Are They Getting from It?

Finding meaningful insights in end-user feedback has long been a white whale chase for IT pros. What truths lie beneath the murky depths of user opinion, and how can IT track them down faster? More importantly, is doing so even worth IT’s time? This post will present answers to those questions and offer up strategies for how to utilize the input of an increasingly tech-literate workforce to ultimately improve end-user experience and boost employee productivity.

The case for qualitative end-user feedback

It’s no secret that users have a lot to say about their technology. Many IT leaders see this as an opportunity to learn about how business decisions around technology are having an impact on employees.

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In a recent survey conducted through IDG Research, we asked IT decision makers about what methods they use to measure the effectiveness of new end-user technologies at their organizations. All respondents reported using one or more sources, with 74% of IT leaders identifying employee feedback as a method they use to judge the success of newly-implemented technology.

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Via the fine folks at Lakeside Software.

Lakeside Software Lakeside Software is a leader in Workspace Analytics. We make SysTrack, a scalable, people-centric solution that helps organizations better understand and support end-users' computing needs and habits, as well as make sourcing and deployment decisions based on real data.

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