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7 Surprising Statistics From the Latest EMA Report on ITSM

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New research from the Enterprise Management Associates® (get the full report below) reveals that ITSM has become a hub of innovation for many organizations. While formerly seen as an area of reactive management with fading process efficiencies and legacy concerns, it is now seen as a unifier of IT silos.

The report analyzes the evolution of ITSM in companies across North America and Europe, looking at ITSM from many angles, including:

  • Organization, governance, and best practices
  • Strategic priorities
  • Technology and analytic priorities
  • Data and service modeling
  • Service catalogs and app stores
  • Endpoint and mobile management
  • The impact of cloud
  • Agile/DevOps
  • Enterprise process workflows and the Internet of Things (IoT)

From the group of 264 ITSM customers surveyed, here are seven statistics:

1. 91%  ITSM respondents viewed the service desk as their primary ITSM investment. Ivanti Service Manager, powered by HEAT, is the most affordable, flexible and complete cloud-optimized ITSM solution available.

Read the entire article here, 7 Surprising Statistics From the Latest EMA Report on ITSM

via the fine folks at Ivanti.

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Ivanti Ivanti is IT evolved. By integrating and automating critical IT tasks, Ivanti is modernizing IT and helping IT organizations successfully automate and secure the digital workplace. Ivanti is headquartered in Salt Lake City, Utah, and has offices all over the world. For more information, visit www.ivanti.com.

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